This is the case in particular with large CRM installations with fixed release cycles. On the other hand, has become necessary changes arising from changes in requirements at the business, often perish. Therefore request process requires formal change, which lead to a significant concentration of measures and in this way lead to a reduction of costs by up to 9 percent. 4. maintenance costs take critical under the microscope: a precise calculation of the cost components and identification of cost drivers are discovered frequently hidden optimization potential.

Also, the question of whether you have chosen the right types of contracts for hardware and software maintenance arises. Used all opportunities for improvement is a reduction of the maintenance budget by up to 4 percent. Also in the self and in the infrastructure IT architecture can be found in normally still considerable potential for cost optimization”, white xact4u-senior management consultant Stefanie Simon from her consulting practice at CIO. To support the companies in their efforts to optimize economic, xact4u has developed a systematic methodology which can limit the IT operating costs by CRM systems. The structure and origin of costs be made initially transparent. To be able to optimize, one must know its causes and conditions and understand”the economic base, so Pufahl. For this purpose, in particular the contractual aspects as well as the process structures and code conditions must be investigated quantitatively as well as qualitatively. This methodology of xact4u a substantial contribution, taking a review on different levels: a) contractual level: there are the related supplier and service contracts analyses and starting point, which substantive and structural requirements for contract / service agreement documents in comparable There are constellations in the market.

The same applies to the performance / service catalogs, SLA and SLA reports. b) procedural level and KPIs: xact4u analyzed the processes in accordance with standards and best practices. Secure comparison values supplied (for example, to the incident management and the corresponding KPIs) become at the same time essential KPIs in the Siebel operating cost environment, to indicate specific optimization potential. (c) level of cost structures: there are within the cost structures of Siebel operation analyzes substantial opportunities for improvement and the respective savings specifically named by a comparison with the values of similar implementations. xact4u Board Pufahl sees the benefits of a consistent cost analysis not only to reduce the economic burden. The higher transparency produces a measurable quality for business and gives a secure base investment plans.” About xact4u strategy consulting AG the xact4u strategy consulting AG with headquarters in Karlsruhe, Vienna and Zurich is concentrated in their Portfolio of services in consulting fields with paramount importance for business success. These include in particular the strategy management, the IT– Managementsowie customer relationship management. Customers include for example Deutsche Post ITServices, Bosch security systems, Bosch and Siemens Hausgerate, Lilly Pharma, SGL group and OVB. Agency think tank GmbH Pastorat Street 6, D-50354 Hurth Wilfried Heinrich Tel.: + 49 (0) 2233 6117-72